Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I choose the right size ski or snowboard boots?
We recommend measuring your foot in centimeters (Mondopoint) for the most accurate fit. Our online size guides compare these measurements across brands, but for the best performance, boots should feel snug without cutting off circulation.
What is your return policy on technical gear?
We offer a 30-day return policy on most items, provided they are unused, in original packaging, and with tags attached. Please note that for safety reasons, some technical climbing and safety equipment may be subject to stricter return conditions.
Do you offer international shipping for large items?
Yes, we ship worldwide. Shipping costs for bulky items like skis, snowboards, and luggage are calculated at checkout based on your location and the dimensions of the package.
Can I have my skis or board waxed and tuned before shipping?
Absolutely. We offer professional pre-delivery tuning and waxing services. Simply add the 'Pre-Delivery Tune' option to your cart or contact our workshop team immediately after placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and ZipPay to help you gear up now and pay later.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.